Frequently Asked Questions

Everything you need to know about your Kouvr shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International orders can take between 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that sale items and intimate apparel are final sale.

How do I track my package?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay.

How do I know which size to order?

Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Kouvr is committed to ethical fashion. We partner with manufacturers who prioritize sustainable fabrics and fair labor practices to minimize our environmental footprint.