Returns & Exchanges
At Kouvr, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed items. Our goal is to make the exchange process as seamless as the rest of your shopping experience.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are still attached and the garment is in its original condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing